InfraCue has four customer workspace roles. Assign the least access needed so the service desk stays secure and clear.
| Role | Typical responsibility |
|---|---|
| Admin | Workspace setup, users, policies, subscription and company settings. |
| Infra Lead | Service governance, assignments, team oversight and operational decisions. |
| Infra Engineer | Works tickets for supported locations and categories. |
| Employee | Raises and tracks their own requests. |
Use the Users page to change a role or deactivate access. Deactivation preserves history while stopping future sign-in.