Terms of Service
Last updated 2 August 2026
These terms govern your use of InfraCue, operated by FullFunnelCo. By creating a workspace or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to do so.
1. What the service is
InfraCue is an IT infrastructure operations platform covering monitoring, incidents, ticketing, SLAs, assets, inventory, wallboards and reporting. We provide it as software over the internet; you are responsible for the infrastructure you use it to manage.
2. Your account
- You are responsible for keeping credentials secure and for what happens under your account.
- You must give accurate details and keep your contact email current, since we use it for service notices.
- You may add users up to the limits of your plan. You are responsible for their use.
- Tell us promptly at support@infracue.com if you believe an account has been compromised.
3. Trials
Trials run for the period stated when you sign up, normally 30 days. No payment method is required, and nothing charges automatically when a trial ends. If you do not choose a paid plan, access to paid features stops and your data remains available for export.
4. Plans, billing and tax
- Prices are shown exclusive of tax. Applicable taxes are added where required.
- Monthly plans are billed monthly in advance; annual plans annually in advance.
- Payments are processed by Razorpay. We never receive or store your card details.
- Plan limits — users, assets, locations, monitored devices — are shown in the product and enforced by it.
- We may change prices with at least 30 days' notice. A change never applies to a term you have already paid for.
5. Cancellation and refunds
You may cancel at any time. Cancellation stops the next renewal; it does not shorten a term you have already paid for, and you keep access until that term ends.
We do not offer pro-rata refunds for partial periods. If we materially fail to provide the service, or if we end your account for a reason that is not your fault, we refund the unused portion of what you have paid.
6. Your data
Your data is yours. We claim no ownership of it. We hold it to provide the service and handle it as described in our Privacy Policy.
You can export or delete your data at any time, including after cancelling. On written request we delete it within 30 days, except where we are required to keep records by law.
7. Acceptable use
You agree not to use InfraCue to break the law, to monitor devices or networks you are not authorised to monitor, to attempt to access another customer's workspace, to circumvent plan limits, or to resell the service without our written agreement.
8. Availability
We aim to keep the service available and to give notice of planned maintenance. We do not currently offer a contractual uptime commitment. Where a plan or written agreement states service levels, those apply.
9. The monitoring collector
Network Pulse uses a script you run inside your own network. You are responsible for deciding where to run it and which devices to list, and for having the authority to monitor them. It makes outbound connections only and can be removed at any time.
10. Early-stage software
InfraCue is early-stage and, at the date above, has no paying customers. It will have defects. Do not rely on it as your only means of detecting an outage. Keep whatever you use today running alongside it until you have satisfied yourself it is dependable.
11. Warranties
The service is provided as is. To the extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing here excludes liability that cannot lawfully be excluded.
12. Liability
Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings or loss of goodwill. Subject to the paragraph above, our total liability in any 12-month period is limited to the amount you paid us in that period, or ₹1,00,000, whichever is greater.
13. Suspension and termination
We may suspend or end an account that breaches these terms, or where payment is materially overdue. Except in cases of serious misuse we will warn you first and give you a reasonable chance to put it right. On termination you may export your data for 30 days.
14. Changes to these terms
We may update these terms. For material changes we will give at least 30 days' notice by email to account holders. Continuing to use the service after that means you accept the change.
15. Governing law
These terms are governed by the laws of India, and the courts at our registered location have exclusive jurisdiction.
16. Contact
Questions about these terms: support@infracue.com.